Candy Coat Reviews

At the end of April I ordered the 9-polish kit, whose photographs all advertise a rainbow of colours, only to receive a very limited shade range mostly in the same colour family. OK, that's fair, it's a 'random' selection, but the photographs on their website are extremely misleading. However, the top coat I also received in the kit had leaked all over the contents and was missing the brush. I emailed their customer service, which claims to respond within 48hr, and got absolute silence from them. After 4 unanswered emails, I sent another message to a different address on the website and finally got a response (on 20th May, over 3 weeks after my order arrived), assuring me that I would receive a replacement top coat but completely ignoring my other suggestions about their product. By 5th June, I had still received no replacement, and emailed again to chase this. As of today, 11th June, this is still unresolved. I will never purchase from this company again and advise everyone to do the same.

I returned 2 top coats mid-November with the promise that alternative ones would be sent out as soon as they were received. I then heard nothing for weeks, despite me sending multiple emails. Finally on the 1st January I received an email to say they had been dispatched. 3 weeks later they have still not arrived - and again, no email response. Avoid using this company. I wish I had read the reviews before ordering!!!